Consumers more satisfied with travel industry, study finds
A new report card on the travel industry finds customer satisfaction improved across five sectors, but warns they may be short-lived, particularly for airlines.
The American Customer Satisfaction Index, released by the University of Michigan Tuesday, showed airlines, restaurants, hotels, fast food and express delivery services all grew in customer satisfaction. Airline customers were 3 percent more satisfied than on last year's survey, but were near the bottom of all industries in the index.
“Airlines are creating more satisfied passengers, but the ACSI data suggest this won’t last for long,” Claes Fornell, founder of the ACSI, said in a statement. “Airlines are already beginning to charge higher fares. Flights are becoming more crowded, and the increasing number of carry-ons could lead to cabin congestion and delays."
The No. 2 carrier at Pittsburgh International Airport, Dallas-based Southwest Airlines, topped the airlines list for the 17th straight year, the survey found Payday Loan for Bad Credit. No. 1 among express delivery companies was FedEx Corp. (NYSE:FDX), which has its FedEx Ground headquarters in Moon Township, west of Pittsburgh.
The ACSI includes customer evaluations of the quality of products and services available to American household consumers. Results for different sectors of the economy are released monthly, with the national index updated quarterly.
Olive Garden topped the list of full-service restaurants, Hilton topped the list of hotels and Papa John's ranked highest in customer satisfaction among fast-food restaurants.
For more information on the ACSI, click here.
Filed under: money by Finance Boss